Aircraft-on-ground parts coordination
Our AOG phone and WhatsApp are monitored 24/7. We target an immediate initial response and an availability or quotation update within one hour.
Start the urgent request.
Call or use WhatsApp when an aircraft is grounded. The form captures the operational details needed to continue the search.
Prepare these details
Share what is known now. Missing information can follow as the requirement develops.
- Exact part and dash number
- Quantity and acceptable condition
- Aircraft type and tail reference
- Aircraft location
- Required-by date and time
- Required release and supporting documentation
Delivery and approval details
These contacts and routing constraints help us coordinate the customer-approved shipment path.
- Destination and ship-to address
- Customs or import contact where applicable
- Person authorized to approve the option
- Carrier or routing restrictions
- Contact for progress updates
What happens after initial contact
- 01
Confirm the requirement, location and urgency
- 02
Review selected stock and applicable sourcing channels
- 03
Identify stated condition and available documentation
- 04
Present availability, commercial terms and routing options
- 05
Coordinate the customer-approved shipment path and updates
Depending on route, cutoff, flight availability, carrier acceptance and customer approval, Civilon may coordinate same-day dispatch, next-flight-out, counter-to-counter, dedicated courier or hand-carry options. No method or arrival time is guaranteed.
Export and import responsibilities
Civilon coordinates international shipment and export requirements subject to destination, transaction and compliance requirements. When Civilon acts as exporter of record, it may coordinate AES/EEI and applicable export screening. Destination import clearance remains the responsibility of the importer or consignee.