AOG parts coordination
The AOG line is answered by a live person, 24/7/365. One accountable desk carries the requirement through search, documentation and delivery.
Start the urgent request.
Call or send a WhatsApp message first, then use the form to share the operational details Civilon needs to continue the search.
Prepare these details
Share what is known now. Missing information can follow as the requirement develops.
- Exact part and dash number
- Quantity and acceptable condition
- Aircraft type and tail reference
- Aircraft location
- Required-by date and time
- Required release and supporting documentation
Delivery and approval details
These contacts and routing constraints help us coordinate the customer-approved shipment path.
- Destination and ship-to address
- Customs or import contact where applicable
- Person authorized to approve the option
- Carrier or routing restrictions
- Contact for progress updates
What happens after initial contact
- 01
Confirm the requirement, location and urgency
- 02
Review selected stock and applicable sourcing channels
- 03
Identify stated condition and available documentation
- 04
Present availability, commercial terms and routing options
- 05
Coordinate the customer-approved shipment path and updates
Civilon can coordinate same-day dispatch, next-flight-out, counter-to-counter, dedicated courier or hand-carry, depending on route, cutoff, flight availability, carrier acceptance and customer approval.
Civilon does not guarantee a shipping method or an arrival time.
Export and import responsibilities
Civilon coordinates international shipment and export requirements subject to destination, transaction and compliance requirements. When Civilon acts as exporter of record, it may coordinate AES/EEI and applicable export screening. Destination import clearance remains the responsibility of the importer or consignee.